All orders placed via the RoboticMowerSupply.com website are subject to the RoboticMowerSupply.com Terms & Conditions. Submission of an order indicates the customer has read, understands and accepts these Terms & Conditions, so we encourage you to contact us if you have any questions.
General
Website Usage
All transactions made on the RoboticMowerSupply.com website are fulfilled through RoboticMowerSupply.com and include a shipping and handling fee.
Payment
We accept payment via Mastercard, Visa, American Express, Discover Card or debit cards. We also accept Google Pay and Apple Pay.
Credit/Debit Card Transactions
When an order is submitted, the credit/debit card is pre-authorized to verify its validity and obtain an authorization for the purchase amount. Cards are charged at the time the order is processed. Order invoices and credit/debit card payments will show a charge from RoboticMowerSupply.com in Vancouver, WA.
Debit Card Transactions
Some debit card transactions will appear as if the card has been charged when we pre-authorize at order submission. This is because the issuing bank must guarantee the funds and thus removes them from the cardholder’s account, so they cannot be subsequently withdrawn. Some banks will then show a subsequent “actual charge” separate from the pre-authorization, making it appear as if there are two charges to the account until the bank returns the pre-authorization amount to the account. If it appears that your card has been charged twice, please wait a few business days for the bank to release the pre-authorization amount. If after a few days it still appears that you have been double charged, please contact your bank. We have no influence over how your bank handles debit transactions and the policies vary bank to bank.
Order Status
Information about the status of your order is available by visiting the My Account page on the RoboticMowerSupply.com website. You will need your email address and the order number to view your order status. We pride ourselves on shipping most orders from our inventory within three business days. Please note that orders cannot be modified or cancelled once they enter the shipping process, which, if all parts are in stock, may occur within minutes of placing the order. Submit additional inquiries about your order via our Contact email form.
Pricing
Prices on the RoboticMowerSupply.com website are in effect at the time of order placement and, excluding errors or omissions, will not change during order processing. All prices are subject to change without notice.
Order Accuracy Guarantee
Mistakes
Upon delivery of your package, please immediately check the contents for accuracy. If we made a mistake, we will correct it at no additional cost to you but we ask that you please contact us immediately to report the error, with a copy of the packing slip.
Damage in Shipping
If you believe your parts were damaged in shipment, please contact us immediately and we will communicate with the carrier on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. In the event that the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. Please take photos of all problem areas for reference later.
Defects in Manufacturing
If you believe a part you received has a manufacturer defect, please contact us immediately. If we can verify a defect does exist, we will replace the part at no additional cost to you. Note that neither RoboticMowerSupply.com nor the manufacturer may be held responsible for a customer’s misuse of merchandise.
Availability and Fulfillment
Most orders ship from our inventory within three business days. We are constantly evaluating and expanding our inventory in order to increase the percentage of orders that ship within one day. Parts on customer orders that are not in our stock are ordered from our suppliers every weekday. It usually takes 5-14 business days to get the parts into our stock, allowing us to fill and ship your order. Parts that are not in stock at our suppliers (the Original Equipment Manufacturer or their regional distributor) will take longer to obtain and these delays are not within RoboticMowerSupply.com’s control.
RoboticMowerSupply.com does not condone “dealer racing”, meaning ordering the same parts from multiple dealers to see who gets it to you first, and reserves the right to permanently ban users found to repeatedly cancel or return orders.
Returns
All returned parts must be in new, un-used, un-installed, re-saleable condition, with their original packaging. You have 14 days from the date you receive your order to return the parts to us for a full refund of the price you paid for the part. Please note we cannot refund the shipping and handling charge.
To initiate a return, please request a Return Merchandise Authorization (RMA) by contacting Customer Service. You are responsible for the return shipping costs and may select any shipping method you like. Once RoboticMowerSupply.com receives and approves your return, we will apply the appropriate refund to the credit card used to pay for the order. Please allow 10-15 business days for processing returns. In order to enable efficient and timely processing of returns, please ensure that the RMA number is clearly written on the outside of the package and please include a copy of your order invoice.
Shipping
RoboticMowerSupply.com partners with several major carriers for each shipping delivery option, and we will use the most appropriate carrier to deliver your order. Our Flat Rate shipping starts at $5.00. Shipping and handling costs as well as service level availability are based on your location and will be displayed during check out after you enter your shipping address.
There may also be additional shipping charges for over-sized or overweight items. If any additional shipping charges apply, we will contact you prior to shipping your package.
Please note that holidays observed by RoboticMowerSupply.com and/or the carrier are not considered business days for the purposes of estimating fulfillment or shipping transit times. RoboticMowerSupply.com reserves the right to change carriers to ensure that your package arrives in the fastest time possible. All services and carriers may not be available for all locations, and availability is subject to change.
Shipping Changes
To change your shipping service level, please contact RoboticMowerSupply.com Customer Service. The shipping service level may be changed only prior to an order entering “picking” status, the point at which the order contents are physically picked in the warehouse.
Partial Shipments
By default, RoboticMowerSupply.com holds orders until we can ship them complete. Customers may request a partial shipment of their order by entering a note when submitting the order or by sending us an email via our Contact Us form. There is an additional Shipping and Handling fee per partial shipment. This fee is charged at the time of the partial shipment.
Drop Shipments
A Drop Shipment is any order that we chose to fulfill from our supplier’s inventory and ship directly to the customer. Drop Shipments are very rare and usually reserved for reducing transit time on oversize or overweight parts that we do not currently have in stock from one of our suppliers. RoboticMowerSupply.com may alter the carrier or service level to ensure the quickest delivery time of the order. Drop Shipments are not currently available by request.
Other
All orders choosing an “air” shipping service level will be reviewed for eligibility. By law, certain hazardous materials cannot be shipped by air. If we find your order contains a hazardous material and you chose an “air” shipping service level, we will contact you to discuss your options.
Disclaimers
Warranty Disclaimer
RoboticMowerSupply.com shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. Goods to be returned for warranty consideration must have a Return Merchandise Authorization (RMA) Number, which can only be issued by RoboticMowerSupply.com. Please use the Contact Us page to request an RMA form and number.
OEM References
RoboticMowerSupply.com sells Original Equipment Manufacturer (OEM) parts. References to OEMs, their trade names, or their part numbers is for identification purposes. All equipment for sale on RoboticMowerSupply.com was sourced from the Original Equipment Manufacturer (OEM) and comes with only original parts. All units are in new condition.
Web Content Correctness
The information provided on RoboticMowerSupply.com is correct to the best of our knowledge. Part numbers, descriptions, pictures and diagrams are the property of the manufacturers and RoboticMowerSupply.com cannot guarantee their correctness. It is the user’s responsibility to determine a part’s correctness for a particular application.
Unless specified to be in a set, parts shown on diagrams and in parts lists are sold in single unit quantities for the amount shown on the parts list. The diagrams are for reference use only and do not necessarily indicate quantities or sets.