Shipping Policy

RoboticMowerSupply.com partners with several major carriers for each shipping delivery option, and we will use the most appropriate carrier to deliver your order. Our Flat Rate Ground shipping starts at $5.00. Shipping and handling costs as well as service level availability are based on your location and will be displayed during check out after you enter your shipping address.

There may also be additional shipping charges for over-sized or overweight items. If any additional shipping charges apply, we will contact you prior to shipping your package.

Please note that holidays observed by RoboticMowerSupply.com and/or the carrier are not considered business days for the purposes of estimating fulfillment or shipping transit times. RoboticMowerSupply.com reserves the right to change carriers to ensure that your package arrives in the fastest time possible. All services and carriers may not be available for all locations, and availability is subject to change.

Availability and Fulfillment

Most orders ship from our inventory within 1-3 business days. We are constantly evaluating and expanding our inventory in order to increase the percentage of orders that ship within one day. Parts on customer orders that are not in our stock are ordered from our suppliers every weekday. It usually takes 5-14 business days to get the parts into our stock, allowing us to fill and ship your order. Parts that are not in stock at our suppliers (the Original Equipment Manufacturer or their regional distributor) will take longer to obtain and these delays are not within RoboticMowerSupply.com’s control. RoboticMowerSupply.com does not condone “dealer racing”, meaning ordering the same parts from multiple dealers to see who gets it to you first, and reserves the right to permanently ban users found to repeatedly cancel or return orders.

Shipping Changes

To change your shipping service level, please contact RoboticMowerSupply.com Customer Service. The shipping service level may be changed only prior to an order entering “picking” status, the point at which the order contents are physically picked in the warehouse.

Partial Shipments

By default, RoboticMowerSupply.com holds orders until we can ship them complete. Customers may request a partial shipment of their order by entering a note when submitting the order or by sending us an email via our Contact Us form.

Drop Shipments

A Drop Shipment is any order that we chose to fulfill from our supplier’s inventory and ship directly to the customer. Drop Shipments are very rare and usually reserved for reducing transit time on oversize or overweight parts that we do not currently have in stock from one of our suppliers. RoboticMowerSupply.com may alter the carrier or service level to ensure the quickest delivery time of the order. Drop Shipments are not currently available by request.

Shipping Address Disclaimer

It is your responsibility to make sure that the shipping address is entered correctly. We do our best to speed up processing and shipping time, so there is a small window to correct an incorrect shipping address. Please contact us immediately at support@roboticmowersupply.com if you believe you have provided an incorrect shipping address.

Lost or Stolen Packages

RoboticMowerSupply.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please report it to the respective shipping carrier with the shipping and tracking information provided to you. If you have any further questions on how to do this please reach out to our customer support team at support@roboticmowersupply.com.

Other

All orders choosing an “air” shipping service level will be reviewed for eligibility. By law, certain hazardous materials cannot be shipped by air. If we find your order contains a hazardous material and you chose an “air” shipping service level, we will contact you to discuss your options.